A return request does not establish eligibility or authorization. Eligibility must be evaluated against the authenticated order item, applicable return window, product condition, category rules, destination and approved policy.
Current service boundary
The storefront does not have a connected authenticated return-intake or status service. It therefore cannot create a return reference, approve a return, issue shipping instructions or promise a refund.
Before sending an item
Do not send an item unless a verified service or authorized staff communication provides a reference and written instructions. Unsolicited shipment does not create return eligibility.
Potential outcomes
Any refund, replacement, exchange, repair or denial must follow an approved policy and an authorized review. The theme cannot make those decisions.
General assistance
The general support form can receive a question, but it does not create or approve a return.
Company and contact information
Legal entity: ARWY General Trading Limited
Trading brand: NEXORA Electronics
Registered address:
Unit 2904-05, 29/F
Universal Trade Centre
3 Arbuthnot Road
Central
Hong Kong
Email: Contact@nexoragtos.com
Phone: +852 7076 5456