Returns

Return eligibility must be validated before authorization

Return windows, product condition, category rules, regional restrictions and available resolutions are not inferred by the theme.

NEXORA information

Returns

A return request does not establish eligibility or authorization. Eligibility must be evaluated against the authenticated order item, applicable return window, product condition, category rules, destination and approved policy.

Current service boundary

The storefront does not have a connected authenticated return-intake or status service. It therefore cannot create a return reference, approve a return, issue shipping instructions or promise a refund.

Before sending an item

Do not send an item unless a verified service or authorized staff communication provides a reference and written instructions. Unsolicited shipment does not create return eligibility.

Potential outcomes

Any refund, replacement, exchange, repair or denial must follow an approved policy and an authorized review. The theme cannot make those decisions.

General assistance

The general support form can receive a question, but it does not create or approve a return.

Return request

Request return authorization securely

The connected service must validate the authenticated customer, order item, return window, condition, category and region before accepting a request.

Return authorization boundary

Do not ship an item until a verified service issues a reference and written return instructions. Sending an item does not establish eligibility.

The connected return service must collect and validate

Authenticated ownership of the order and selected order item.
Return window, product condition, category rules, destination country and regional policy.
Order reference, order item, reason, description, preferred resolution, evidence, contact details and privacy consent.
Duplicate-request prevention, reference creation, acknowledgement, notification, internal handoff and audit event.

Integration required

Secure service intake is not connected

No verified authenticated endpoint is configured. This theme will not collect service data through a generic contact form or create a false claim, return, repair, registration, reference or status record.

Return status

Track a customer-owned return

References and status must be listed from the authenticated account rather than accepted from a public customer-ID lookup.

Customer-safe tracking requirements

Authenticate the customer before locating a claim, return or repair.
Resolve the record from the authenticated account rather than a guessed browser-supplied customer ID.
Show only the customer-safe reference, current status and approved next action.
Hide technician notes, internal diagnosis, parts cost, supplier decisions, write-off decisions and fraud indicators.
Do not provide customer controls to approve, reject, replace, refund or close a warranty claim.

Status unavailable

Customer-safe status tracking is not connected

Status lookup is unavailable until an authenticated service enforces customer ownership, rate limiting and enumeration protection. No reference or identifier is accepted on this public theme page.